Free Shipping
Price Match
Easy Returns
Licensed Opticians
Please be sure to send your frames to
Attention Lab Department
Designer Optics
791 Kent Ave Brooklyn NY 11205
once we get your frame you will receive an email and we will process your prescription with the options chosen,
It look well about 1 1/2 months to get my glasses! The website says ships w/i 1-5 business day!…well that is ONLY if the glasses are in stock! I had to wait over a week for mine to come in! I placed a separate order for my lenses. My glasses arrived w/o the lenses. So I had to return them so they could put the lenses in! That took another week! I reached out to them several times…the reps were very unapologetic & attitude was short!. I felt like I was a burden & taking up their time! There wete a few days when their reps weren’t even available because call volume was high. The automated system wouldn’t transfer the call. Nonetheless, it took another week and a half for me to finally get my glasses!
I purchased a gram with colored lenses, this were terrible color, I paid them again to re do the lenses and again a horrible blue that looks like a kids toy! I never had those issue with other opticians!
I ordered a nice pair of Tom Ford glasses at a reasonable price. I needed progressive glasses with transition lens. I made and mistake and ordered regular sunglasses. The process to return and corrected was easy and the customer service was great. Thank you
One of the worst experiences of “customer service” I’ve ever received. I ordered what i wanted online, after a month of not hearing from them or the order i called to check on it. I was told ww are iut od that frame. You had no problems taking and keeping my money, but couldn’t let me know what I ordered was no longer available!?!? Then took longer than quoted to grt my backup choice. Never apologized and didn’t seem to care at all. Buy elsewhere!
Sent in my old frames to get new lenses.. Perfection! No issues..
California Proposition 65 Proposition 65 is a California regulation that requires special warnings to be presented to customers if a product contains certain quantities of chemicals or toxicants known to the State of California to cause cancer, birth defects, or other reproductive harm. The following warning applies to the products linking to this page:
WARNING: Reproductive Harm – https://www.p65warnings.ca.gov/Free Shipping within the contiguous US only (excluding Hawaii and Alaska) on all Orders over $100.
At DesignerOptics.com we are committed to the highest quality of service.
We ship products to all 50 US states as well as to many other countries around the world. We take all the measures to ship our items in a timely manner, directly to your door, almost anywhere in the world.
In stock products usually ship within two business days, but may take up to five business days*. When an order ships you will receive a confirmation email with the tracking information. You can also track your order by logging into your account.
We provide FREE SHIPPING on all orders over $100 We also offer overnight and second day delivery shipping options. Please note that when using next day or second day delivery it still takes 48 to 72 Business hours for the order to be processed.
The Designer Optics Low Price Guarantee is simple:
Designeroptics.com matches the price of all retail competitors and major online retailers.
How it works:
Place the frames in your cart
Before placing your order in add the following the comments box, Add the URL (web address) of the page where you found the lower-priced item,
Your credit card will not be charged until we have confirmed with you by phone or by email that your item qualifies for our Price-Match Guarantee.
Please Follow those easy steps for returns
1- Please fill out this form Return Authorization Form to get an RMA # you will receive a RMA # with instruction on how to return them within 48 to 72 Business hours from the time you submitted the form. Wait for our confirmation e-mail before shipping back the return
2- Send the product back to us following the instructions indicated in our e-mail and to the address we will provide you.
3- Make sure to confirm with us via e-mail the shipping date, the shipping service you used and the tracking number whenever you have
4- Include details of the return and how you would like for us to go about it (refund, store credit, exchange, etc). Designer Optics is not responsible for items damaged along the way.
Please allow us 3 to 5 business days from when items are received for us to process the refund. The amount to be refunded will not include shipping charges. if the order consists of 3 or more frames we will charge a 20% Restocking fee. otherwise only the shipping will be deducted.
For more information please go to Returns
At Designer Optics, our skilled and experienced lab opticians play a crucial role in ensuring the quality and accuracy of your eyewear. With over 30 combined years of experience and full licensure, they review each prescription carefully and are equipped to answer any questions you may have.
Our state-of-the-art lab is equipped with the latest technology and equipment, including advanced edging and cutting technology, to produce lenses that are precise and accurate. Whether you need full frame or rimless lenses, our team is dedicated to providing the best possible results.
For personalized support, simply send an email to Support@designeroptics.com to request a call back from one of our friendly opticians.