718-412-0407
support@DesignerOptics.com
877.298.1922

Returns & Cancellations

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Returns & Cancellations

How do I cancel my order?

if you decide to cancel your order, you have 1 hour from when the order was submitted to cancel it on your own. after one hour you will have to contact us to cancel it, since it might already be shipped, Click here for more information

Do you have a return policy

Yes we do. Click here to read our Return Policy and to start a return 

Shipping

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Shipping

Should I be worried if USPS tracking hasn't updated in 3 days?

Not necessarily. While it is required that packages with tracking numbers be scanned at every stop along the way from origin to destination, these scans are sometimes missed or skipped. There are a variety of reasons this might happen, but there is no need to start worrying yet. Read More

How do I cancel my order?

if you decide to cancel your order, you have 1 hour from when the order was submitted to cancel it on your own. after one hour you will have to contact us to cancel it, since it might already be shipped, Click here for more information

Do you ship international

Yes we do, and we offer multiple options, when you get to checkout you can choose your country and calculate the cost. Click here for more information.

Duties for International Orders

All international orders are subject for duties & taxes, which is the responsibility of the consumer, Click here for more information.

How will I know if my item is on backorder?
On the product page when the item is selected you can see the status of the item, for more information on what those status mean Please Click Here

Prescription Types

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Prescription Types

Eyeglasses and Sunglasses Prescription Type

There is 5 options we offer for your lenses but only 3 are with prescription, the other 2 are the last two on the below list, for more details and to read more to understand the difference between them click here

Single Vision

Progressive

Bifocal with Line

Readers

Non-Prescription Lenses

Vision Insurance

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Vision Insurance

Do you accept insurance?

We Currently do not except insurance, However you are free to download the form from here and fill it out to claim your insurance and get reimbursed, Read More

Progressive and Bifocal Prescriptions

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Progressive and Bifocal Prescriptions

What is Anti Reflection? and what Options do you offer?

Anti-reflective lenses give you clearer vision by transmitting over 90% of light to your eye, which creates reduces the glare that can occur from traditional lenses without an anti-reflective coating. Anti-reflective lenses are ideal if you work at a computer screen, as they reduce eye strain and can prevent your eyes from becoming dry.

We offer the Following AR to Read more about each option please click here

Anti-Reflective Coating

Crizal Easy UVCrizal

AlizeCrizal AvanceCrizal

Sapphire 360 UVCrizal

Prevencia - Blue Light Filter

Progressive and Bifocal Eyeglasses Lens Types

There is three Choices we offer for Progressive Prescriptions and two for Bifocal Prescriptions, We Offer Two Varilux Lens Options, if you have any specific needs please contact us and we will try our best to help you, We are a Proud Authorized retailer of Varilux Lenses, Read More

Standard

ProgressivePremium

Progressive Varilux Comfort

DRXSuper Premium

Progressive Varilux XBifocal -

Flat Top 28Bifocal - Flat Top 35 

How To Care For Your Glasses

Guidelines to make sure your trusty prescription Eyeglasses and sunglasses last as long as possibleWear Them ProperlyClean Them CorrectlyStore Them Safely

Learn More

Lens Materials

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Lens Materials

What is Anti Reflection? and what Options do you offer?

Anti-reflective lenses give you clearer vision by transmitting over 90% of light to your eye, which creates reduces the glare that can occur from traditional lenses without an anti-reflective coating. Anti-reflective lenses are ideal if you work at a computer screen, as they reduce eye strain and can prevent your eyes from becoming dry.

We offer the Following AR to Read more about each option please click here

Anti-Reflective Coating

Crizal Easy UVCrizal

AlizeCrizal AvanceCrizal

Sapphire 360 UVCrizal

Prevencia - Blue Light Filter

Why Are People Wearing Polarized Lenses?

How Do Polarized Lenses Work?

Light itself is bouncing from a thousand different angles and surfaces in any given location. The problem is when waves of light meet a horizontal surface and reflect it at a similar angle. This results in a glare, but at the same time allows us to manage the problem with the correct lenses! Polarized glass only permits vertically-angled light to pass through, eliminating the harsh reflections that plague us daily. Read More

Finding The Perfect Glasses for Fishing

Any good pair of sunglasses for activities involving water should be polarized. This will give you an upper hand when it comes to spotting fish, lines, and the ground underneath the water. Read More about what is the best sunglasses for open water sports.

Understanding the Different Eyeglass Lens Materials

There are 5 Eyeglasses Lens materials that are used to make your prescription lenses,  

Plastic Lenses. Polycarbonate Lenses.Trivex Lenses. High Index 1.6 Lenses.High Index 1.74 Lenses.

Click Here to learn more about the benefits of those and to be able to decide which are right for you 

FSA and HSA Funds

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FSA and HSA Funds

What’s the Difference Between an FSA and an HSA?

Although FSAs and HSAs both allow you to use pretax income for medical expenses, it doesn’t mean these two programs are the same. There are plenty of things that separate them: qualifications, contribution limits, rollovers, and even withdrawal penalties.

But the biggest difference is that you can control an HSA and allow contributions to roll over, while the FSAs are owned by the employer. In most cases, you cannot have both HSA and FSA, so you have to choose.

When Can I Access the Funds?

You can start using your funds as soon as the coverage period begins. Just be aware that some can expire at the end of the year, so ask your employer or your insurer if this is the case. If it is, better think of a way to spend it.


What Is the Use It or Lose It Rule?

The IRS created a rule which states that all the money left in your FSA at the end of the year will be forfeited. If your FSA has a carryover feature, you may be allowed to carry up to $500 into your next year’s fund. It’s best to carefully estimate your costs.


What Can I Use Them for?

Both of these programs were designed to cover various medical expenses, including doctor’s appointments, filling out prescriptions, and FSA eligibility, for instance, even extends to certain types of alternative medicine like natural supplements.

Both FSA and HSA also cover the cost of prescription eyewear.

What Expenses Aren't Covered?

The programs both have several ineligible expenses, including:

Cosmetic surgery;

Counseling;

Makeup;

Prenatal care;

Gym memberships.

How to Use FSA or HSA to Buy Prescription Glasses?

First, you will need to see your doctor and get a prescription for the news glasses (don’t worry, it will also be covered by your FSA or HSA). Then you can either look for your glasses online or visit a local provider. Use your FSA or HSA card to buy a pair of glasses you need (contact lenses or prescription sunglasses are also eligible), and keep the receipt in case the IRS will need it.


Can You Still Return the Glasses If They Were Bought with the HSA or FSA?

Yes. Your HSA or FSA card works just like a regular debit or credit card, so the seller can simply refund your purchase if you return the product. However, you should check the seller’s return policy in advance to make sure you have this option.

Additionally, if the FSA or HSA card expires in the meantime, ask the store if there is another way to reimburse the cost of the glasses.

Buying Prescription Glasses Online

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Buying Prescription Glasses Online

What is Anti Reflection? and what Options do you offer?

Anti-reflective lenses give you clearer vision by transmitting over 90% of light to your eye, which creates reduces the glare that can occur from traditional lenses without an anti-reflective coating. Anti-reflective lenses are ideal if you work at a computer screen, as they reduce eye strain and can prevent your eyes from becoming dry.

We offer the Following AR to Read more about each option please click here

Anti-Reflective Coating

Crizal Easy UV

Crizal Alize

Crizal Avance

Crizal Sapphire 360 UV

Crizal Prevencia - Blue Light Filter

Progressive and Bifocal Eyeglasses Lens Types

There is three Choices we offer for Progressive Prescriptions and two for Bifocal Prescriptions, We Offer Two Varilux Lens Options, if you have any specific needs please contact us and we will try our best to help you, We are a Proud Authorized retailer of Varilux Lenses, Read More

1. Standard

2. Progressive

3. Premium Progressive Varilux Comfort DRX

4. Super Premium Progressive Varilux X

5. Bifocal - Flat Top 28

6. Bifocal - Flat Top 35 

How To Care For Your Glasses

Guidelines to make sure your trusty prescription Eyeglasses and sunglasses last as long as possible

Wear Them Properly

Clean Them Correctly

Store Them Safely

Learn More

Accidental Damage and Handling

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Accidental Damage and Handling

What is an Extend Accidental Damage from Handling (ADH) Protection Plan?

The Extend ADH Protection Plan begins at the time the customer purchases the product and lasts for the duration of the term it was purchased for. The ADH plan covers damage caused by accidents such as drops, breaks, and spills.

If the ADH protection plan lasts longer than the manufacturer’s warranty, the ADH plan will also cover mechanical and electrical failure, just like a regular extended warranty plan, once the manufacturer’s warranty has expired.

How many times can I use the Extend ADH Protection Plan?

The Extend ADH Protection Plan is a single replacement program that allows for a 1-time replacement of a like or comparable product should it become defective under ADH conditions.

How does a customer purchase an Extend ADH Protection Plan?

An ADH protection plan can be purchased through the participating merchant online or through their customer care team over the phone.

What are the customer benefits of an Extend ADH Protection Plan?

Extend provides peace of mind and financial protection should there be an accident with your product, such as a drop, break, or spill. Additionally, when the manufacturer’s warranty expires, the Extend ADH plan will continue to cover accidental damage as well as product failure due to mechanical or electrical failure, should that be applicable. Extend is a reliable service that makes purchasing and filing claims on protection plans easy through an easy-to-use online portal and great customer experience team.

What products are covered?

The Extend team works with our partner merchants to identify all eligible products and match them to a warranty plan.

What do I need when I need to utilize my Extend ADH Protection Plan?

Please have your contract ID or email address handy in order to file a claim through the Extend Customer Claims Portal or by contacting Extend’s Customer Care Team at 877-248-7707.

If you contact the merchant directly to file the claim, you may be warmly transferred to Extend via phone at 877-248-7707 or may receive assistance to file the claim on your behalf through the Extend Customer Claims Portal.

Where is my contract ID?

Customers will receive an email after purchasing a protection plan that details

  • Contract ID

  • Warranty Term Length

  • Coverage Dates

  • Product Name

Please contact the Extend Customer Care Team if the Customer does not receive this email at WarrantyOps@Extend.com.

If a product covered by Extend is replaced under the MFR warranty, does the Extend plan cover the new product?

Yes, the replacement product will continue to be covered under Extend’s protection plan.

What is the process to file a claim under an Extend Protection Plan?

Extend makes it easy to file a claim either through the call center or the online portal. Below are the steps the customer will go through to have their product replaced:

  • The customer provides a contract ID, email address, or another piece of identifying information to Extend

  • Extend entitles (validates) contract coverage by ensuring:

    • The plan is active

    • The date is between the Effective & Expiration Dates

  • The customer will then answer a few Adjudication questions

  • High-level troubleshooting steps are offered

  • Once the claim is approved, a shipping label is generated to ship back the broken product

  • Once the shipping label is scanned, we will work with the customer to replace the broken item

  • Extend will be in constant communication with the customer to ensure satisfactory service have been given

If the Customer experiences any complications during the Claims process, what can they do?

The Customer can contact the Extend Customer Care Team in the Extend Claims Portal (https://customers.extend.com/) or via phone at 877-248-7707.

Can I cancel my Extend Protection Plan?

Yes, customers can cancel their coverage at any time.

When the customer cancels their Extend plan, what is the refund policy?

For an accidental damage and handling plan, the customer is entitled to a full refund within 60 days of purchase as long as the contract is not fulfilled. After 60 days, the customer is entitled to a pro-rata refund on the unused portion of the service contract.

Contact us

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Contact us

Contact us

For contact information, please click here

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