Returns & Cancellations
Returns & Cancellations
if you decide to cancel your order, you have 1 hour from when the order was submitted to cancel it on your own. after one hour you will have to contact us to cancel it, since it might already be shipped, Click here for more information
Yes we do. Click here to read our Return Policy and to start a return
Shipping
Shipping
Not necessarily. While it is required that packages with tracking numbers be scanned at every stop along the way from origin to destination, these scans are sometimes missed or skipped. There are a variety of reasons this might happen, but there is no need to start worrying yet. Read More
if you decide to cancel your order, you have 1 hour from when the order was submitted to cancel it on your own. after one hour you will have to contact us to cancel it, since it might already be shipped, Click here for more information
Yes we do, and we offer multiple options, when you get to checkout you can choose your country and calculate the cost. Click here for more information.
All international orders are subject for duties & taxes, which is the responsibility of the consumer, Click here for more information.
Prescription Types
Prescription Types
There is 5 options we offer for your lenses but only 3 are with prescription, the other 2 are the last two on the below list, for more details and to read more to understand the difference between them click here
Single Vision
Progressive
Bifocal with Line
Readers
Non-Prescription Lenses
Vision Insurance
Vision Insurance
We Currently do not except insurance, However you are free to download the form from here and fill it out to claim your insurance and get reimbursed, Read More
Progressive and Bifocal Prescriptions
Progressive and Bifocal Prescriptions
Anti-reflective lenses give you clearer vision by transmitting over 90% of light to your eye, which creates reduces the glare that can occur from traditional lenses without an anti-reflective coating. Anti-reflective lenses are ideal if you work at a computer screen, as they reduce eye strain and can prevent your eyes from becoming dry.
We offer the Following AR to Read more about each option please click here
Anti-Reflective Coating
Prevencia - Blue Light Filter
There is three Choices we offer for Progressive Prescriptions and two for Bifocal Prescriptions, We Offer Two Varilux Lens Options, if you have any specific needs please contact us and we will try our best to help you, We are a Proud Authorized retailer of Varilux Lenses, Read More
Standard
ProgressivePremium
Progressive Varilux Comfort
DRXSuper Premium
Progressive Varilux XBifocal -
Flat Top 28Bifocal - Flat Top 35
Guidelines to make sure your trusty prescription Eyeglasses and sunglasses last as long as possibleWear Them ProperlyClean Them CorrectlyStore Them Safely
Lens Materials
Lens Materials
Anti-reflective lenses give you clearer vision by transmitting over 90% of light to your eye, which creates reduces the glare that can occur from traditional lenses without an anti-reflective coating. Anti-reflective lenses are ideal if you work at a computer screen, as they reduce eye strain and can prevent your eyes from becoming dry.
We offer the Following AR to Read more about each option please click here
Anti-Reflective Coating
Prevencia - Blue Light Filter
How Do Polarized Lenses Work?
Light itself is bouncing from a thousand different angles and surfaces in any given location. The problem is when waves of light meet a horizontal surface and reflect it at a similar angle. This results in a glare, but at the same time allows us to manage the problem with the correct lenses! Polarized glass only permits vertically-angled light to pass through, eliminating the harsh reflections that plague us daily. Read More
Any good pair of sunglasses for activities involving water should be polarized. This will give you an upper hand when it comes to spotting fish, lines, and the ground underneath the water. Read More about what is the best sunglasses for open water sports.
There are 5 Eyeglasses Lens materials that are used to make your prescription lenses,
Plastic Lenses. Polycarbonate Lenses.Trivex Lenses. High Index 1.6 Lenses.High Index 1.74 Lenses.
Click Here to learn more about the benefits of those and to be able to decide which are right for you
FSA and HSA Funds
FSA and HSA Funds
Although FSAs and HSAs both allow you to use pretax income for medical expenses, it doesn’t mean these two programs are the same. There are plenty of things that separate them: qualifications, contribution limits, rollovers, and even withdrawal penalties.
But the biggest difference is that you can control an HSA and allow contributions to roll over, while the FSAs are owned by the employer. In most cases, you cannot have both HSA and FSA, so you have to choose.
You can start using your funds as soon as the coverage period begins. Just be aware that some can expire at the end of the year, so ask your employer or your insurer if this is the case. If it is, better think of a way to spend it.
The IRS created a rule which states that all the money left in your FSA at the end of the year will be forfeited. If your FSA has a carryover feature, you may be allowed to carry up to $500 into your next year’s fund. It’s best to carefully estimate your costs.
Both of these programs were designed to cover various medical expenses, including doctor’s appointments, filling out prescriptions, and FSA eligibility, for instance, even extends to certain types of alternative medicine like natural supplements.
Both FSA and HSA also cover the cost of prescription eyewear.
The programs both have several ineligible expenses, including:
Cosmetic surgery;
Counseling;
Makeup;
Prenatal care;
Gym memberships.
First, you will need to see your doctor and get a prescription for the news glasses (don’t worry, it will also be covered by your FSA or HSA). Then you can either look for your glasses online or visit a local provider. Use your FSA or HSA card to buy a pair of glasses you need (contact lenses or prescription sunglasses are also eligible), and keep the receipt in case the IRS will need it.
Yes. Your HSA or FSA card works just like a regular debit or credit card, so the seller can simply refund your purchase if you return the product. However, you should check the seller’s return policy in advance to make sure you have this option.
Additionally, if the FSA or HSA card expires in the meantime, ask the store if there is another way to reimburse the cost of the glasses.
Buying Prescription Glasses Online
Buying Prescription Glasses Online
Anti-reflective lenses give you clearer vision by transmitting over 90% of light to your eye, which creates reduces the glare that can occur from traditional lenses without an anti-reflective coating. Anti-reflective lenses are ideal if you work at a computer screen, as they reduce eye strain and can prevent your eyes from becoming dry.
We offer the Following AR to Read more about each option please click here
Anti-Reflective Coating
Crizal Prevencia - Blue Light Filter
There is three Choices we offer for Progressive Prescriptions and two for Bifocal Prescriptions, We Offer Two Varilux Lens Options, if you have any specific needs please contact us and we will try our best to help you, We are a Proud Authorized retailer of Varilux Lenses, Read More
1. Standard
2. Progressive
3. Premium Progressive Varilux Comfort DRX
4. Super Premium Progressive Varilux X
5. Bifocal - Flat Top 28
6. Bifocal - Flat Top 35
Guidelines to make sure your trusty prescription Eyeglasses and sunglasses last as long as possible
Wear Them Properly
Clean Them Correctly
Store Them Safely
Accidental Damage and Handling
Accidental Damage and Handling
The Extend ADH Protection Plan begins at the time the customer purchases the product and lasts for the duration of the term it was purchased for. The ADH plan covers damage caused by accidents such as drops, breaks, and spills.
If the ADH protection plan lasts longer than the manufacturer’s warranty, the ADH plan will also cover mechanical and electrical failure, just like a regular extended warranty plan, once the manufacturer’s warranty has expired.
The Extend ADH Protection Plan is a single replacement program that allows for a 1-time replacement of a like or comparable product should it become defective under ADH conditions.
An ADH protection plan can be purchased through the participating merchant online or through their customer care team over the phone.
Extend provides peace of mind and financial protection should there be an accident with your product, such as a drop, break, or spill. Additionally, when the manufacturer’s warranty expires, the Extend ADH plan will continue to cover accidental damage as well as product failure due to mechanical or electrical failure, should that be applicable. Extend is a reliable service that makes purchasing and filing claims on protection plans easy through an easy-to-use online portal and great customer experience team.
The Extend team works with our partner merchants to identify all eligible products and match them to a warranty plan.
Please have your contract ID or email address handy in order to file a claim through the Extend Customer Claims Portal or by contacting Extend’s Customer Care Team at 877-248-7707.
If you contact the merchant directly to file the claim, you may be warmly transferred to Extend via phone at 877-248-7707 or may receive assistance to file the claim on your behalf through the Extend Customer Claims Portal.
Customers will receive an email after purchasing a protection plan that details
Contract ID
Warranty Term Length
Coverage Dates
Product Name
Please contact the Extend Customer Care Team if the Customer does not receive this email at WarrantyOps@Extend.com.
Yes, the replacement product will continue to be covered under Extend’s protection plan.
Extend makes it easy to file a claim either through the call center or the online portal. Below are the steps the customer will go through to have their product replaced:
The customer provides a contract ID, email address, or another piece of identifying information to Extend
-
Extend entitles (validates) contract coverage by ensuring:
The plan is active
The date is between the Effective & Expiration Dates
The customer will then answer a few Adjudication questions
High-level troubleshooting steps are offered
Once the claim is approved, a shipping label is generated to ship back the broken product
Once the shipping label is scanned, we will work with the customer to replace the broken item
Extend will be in constant communication with the customer to ensure satisfactory service have been given
The Customer can contact the Extend Customer Care Team in the Extend Claims Portal (https://customers.extend.com/) or via phone at 877-248-7707.
Yes, customers can cancel their coverage at any time.
For an accidental damage and handling plan, the customer is entitled to a full refund within 60 days of purchase as long as the contract is not fulfilled. After 60 days, the customer is entitled to a pro-rata refund on the unused portion of the service contract.