How do I cancel my order? Lets Customers Edit, Cancel and Reorder right from the thank you page of the order, or in your account under orders, 

  • Changing the order

For full editing flexibility, the original order is canceled, and the shopping cart is reloaded.

When you decide to edit an order, you will confirm that you want to cancel the original order and load a shopping cart for editing. This allows full flexibility to edit payment, shipping and order content information. It also reduces errors and confusion.
  • 1 Hour Limit 

we have a one hour limit to cancel an order, after one hour your order might already be in the lab if you have a RX order or it might already be shipping, therefore you will have to contact us to cancel the order. 

  • Prescription orders

An order with prescription can only be cancelled if the lenses hasn't been ordered or worked on yet

Comments (14)

  • Paula Bryson

    My order has not shipped and I don’t have an update either I would like to cancel I only ordered frames. The order number is 220114-672811

  • Leah DiPascal

    I just placed my order 10 minutes ago, but want to cancel it immediately. Order# SY441684.

    Thank you,

  • Mariam Kamboua

    Please cancel my order SY420558, the shipping confirmation takes to long. Thank you.

  • Inga Jojua

    Cancel my order SY429320. The shipping is taking to long. Thank you

  • Shemeka Falls

    Cancel my order SY423454. The shipping is taking to long. I would like a full refund.

  • Dinesh Yedupati

    SY418435 i would like to cancel my. order as it is taking lot of time. And i need very urgent please cancel and refund me as asap.,

  • John

    Canceling order Order SY414366

  • Robert Marcil

    Hello I would like to cancel my order number SY402704.
    Thank you

  • Amber Alvarado

    I havrbt recieved my package still says order in trabsit this is vullshuy

  • Sergio

    What is my packet

  • Jay

    Is there a phone number I can call?

  • Jay

    Is there a phone number I can call?

  • Paul Doerr

    My order shows that it has been delayed. What are my options at this point as I really need my glasses as soon as possible.

  • Stefanie Koski

    Any chance to cancel order SY275297?

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