Do you have a return policy

If you do not like the glasses you purchased DesignerOptics.com will accept returns within 14 days of the delivery date.

Please Follow those easy steps for returns Please fill out the form in order to get a Return Authorization, you will receive instructions on how to return them within 48 to 72 Business hours from the time you submitted the form. Wait for our confirmation e-mail before shipping back the return

Send the product back to us following the instructions indicated in our e-mail and to the address we will provide you.

Make sure to confirm us via e-mail the shipping date, the shipping service you used and the tracking number whenever you have 

Include details of the return and how you would like for us to go about it (refund, store credit, exchange, etc). Designer Optics is not responsible for items damaged along the way.

Please allow us 3 to 5 business days from when items are received for us to process the refund. We will refund the original amount of your order minus any shipping charges, and minus a $5 handling fee. Orders including 3 or more frames that are being returned, will be charged a 20% restocking fee.

The refund will only be through the original payment, Credit card. 

We will NOT accept returns on used items. Products must be unused, unworn, undamaged, clean and returned with all the accessories, certificate and case. The article must be sent in its original packaging. All the returned items is visually inspected upon receipt for signs of wear prior to the issuance of any refunds, exchanges or credits.

RX Prescription Orders cannot be returned, if you feel the prescription was done incorrectly please contact us, if we find that it was an error we will redo the prescription.

Returns received damaged will be deducted a 20% fee.

Please make sure to request a signature for the package you are returning. (If your return was not received by our warehouse and does not have a signature required, we will not be responsible for the refund)

Comments (36)

  • DeAundrea Washington-Buckner

    I would like to return glasses . I am interested in another pair .

  • Devin Mohan

    How I do receive the returns form? I ordered 6 frames to try on and I would like to return the ones I don’t like. Thanks.

  • Fanny Cedeno

    Where is the return authorization form?

  • Paneecha Sakhonphanit

    Hi I want to return the glasses that I bought. Please let me know how do I need it?

  • Nicole Cole

    I want to return these glasses

  • Dana Mills

    plz advise as to how i start a return…is this the form i need to fill out?

    thanks!

  • Robert Buchanan

    I would like to return order (Order ID: 417970). Please advise.

  • Kathleen Kennedy

    Please send me a return form. Lens’s do not fit frames

  • Emily

    I’d like to return the glasses I just received today. Please send me the return form.

  • Helen Bruce

    Would like an RMA for a return. Please send me the return form

  • juliana miranda

    I would like to return my glasses, the order is SY419505. please let me know how to start the process.
    thank you

  • Larry Edvalson

    I would like to return my order SY412506, I have emailed separately to support@designeroptics.com

  • Nicole Murphy

    Your return policy says to fill out the form, but I don’t see a form on your site. Please assist on where to find so I can initiate a return.

  • Alona Kosobokova

    Would like to request return fort ORDER SY407289

  • Ashley Ruch

    Hi, the order I will be returning I order # SY401986

  • Ashley Ruch

    Hello, I need to make a return. Thank you

  • Peter Chelsom

    I would like to return my order number SY398860. Please send me the necessary links/instructions to be able to return these glasses to you. Peter Chelsom.

  • Katrina Smith

    Please send a return form for 4 glasses.

  • Julieann McIntyre

    I would like to return my glasses that I purchased order ID: 398789 can you please send a return form so may start the process.
    Thank You

  • Nikita Banks

    I need to return a pair of sunglasses.

  • Nikita Banks

    I need to return a pair of sunglasses.

  • Cheryl mckinley

    I would like to return the sunglasses we purchased. Please send me the link or the form to start this process

  • DeJuan Carroll

    Yes, I would like a return form to fill out for a recent purchase. Thank you

  • Mary Schwantes

    I need to return a pair of non prescription sunglasses and need the form to fill out

    Thank you

  • Dalena

    Customer service is basically useless. My order has been on back order for over 3 weeks. They refuse to let me cancel the order and I do not want to do an exchange. This is absolutely ridiculous. Never ordering from this site again.

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