Do you have a return policy

If you do not like the glasses you purchased will accept returns within 14 days of the delivery date.

Please Follow those easy steps for returns Please fill out the form in order to get a Return Authorization, you will receive instructions on how to return them within 48 to 72 Business hours from the time you submitted the form. Wait for our confirmation e-mail before shipping back the return

Send the product back to us following the instructions indicated in our e-mail and to the address we will provide you.

Make sure to confirm us via e-mail the shipping date, the shipping service you used and the tracking number whenever you have 

Include details of the return and how you would like for us to go about it (refund, store credit, exchange, etc). Designer Optics is not responsible for items damaged along the way.

Please allow us 3 to 5 business days from when items are received for us to process the refund. We will refund the original amount of your order minus any shipping charges, and minus a $5 handling fee. Orders including 3 or more frames that are being returned, will be charged a 20% restocking fee.

The refund will only be through the original payment, Credit card. 

We will NOT accept returns on used items. Products must be unused, unworn, undamaged, clean and returned with all the accessories, certificate and case. The article must be sent in its original packaging. All the returned items is visually inspected upon receipt for signs of wear prior to the issuance of any refunds, exchanges or credits.

RX Prescription Orders cannot be returned, if you feel the prescription was done incorrectly please contact us, if we find that it was an error we will redo the prescription.

Returns received damaged will be deducted a 20% fee.

Please make sure to request a signature for the package you are returning. (If your return was not received by our warehouse and does not have a signature required, we will not be responsible for the refund)

Comments (52)

  • Piroska Zalkadi

    I wouldlike to return 2 of the tiffany glasses, arrived yesterday, order number is 591160

  • Rachel Price

    My sister got glasses from you and they have broke her skin out really bad and it’s raw! She contacted you and was told there is nothing you can do. This is ridiculous. She can’t wear glasses that break her skin out and cause it to be raw!

  • Clifford L Thomas

    I would like a refund of my glasses. Order SY587498


    Hello, I’d like to return the Tom Ford sunglasses. Unfortunately they are to big for my face. The order number is SY579378.
    Thank you!

  • Mersades Taylor

    I would like to exchange my sunglasses. I tried it on and It’s too big for my face. My order number is SY570578. Thank for understanding.

  • Jennifer Torres

    Needy to return glasses. Order SY567403. Thank you!

  • Diana Rodriguez

    Glasses are too small. I would like to return for full refund. Thank you

    Order number: SY565625

  • Noah Shanok

    Need to return sunglasses. Order number SY559238. Thanks

  • Marilyn Dye

    The last order I would like to return and do an exchange. Didn’t know it had to be within 14 days I may be to late. I couldn’t get the letters off the lens. And the Michael Kors letters on the side is not the size I wanted. I wanted the letters a little bigger.

  • Kathleen J Stapleton

    I need to return sunglasses -Order Number: 536367.

    I need an authorization form to move forward.
    Thanks in advance

  • Anna Shogren

    Need to return a pair of glasses. Order number is 540839. Please let me know how to proceed

  • Nakia Thornsbury

    I need a return authorization form for 2 pairs of glasses.

    Order SY538317

    Thank you!

  • Julie Schlosberg

    Need a return authorization form for one pair of glasses. In addition I need to cancel an order that you have on back order for another pair. Thanks

    Returning the Jimmy choos
    Cancel the Bulgari
    Will be keeping the Dolce and Gabannas

  • Sarah J Gutman

    Please send me the email for returning sent wrong glasses..I would like a full refund plus returning

  • Jennifer Dembowski

    How do i return? I would just like the credit back to my card and then i will purchase another pair. These are too big for my face.
    Thank you

  • Maria Trinidad

    I would like to return the sunglasses I bought couple of days ago . Thank you

  • DeAundrea Washington-Buckner

    I would like to return glasses . I am interested in another pair .

  • Devin Mohan

    How I do receive the returns form? I ordered 6 frames to try on and I would like to return the ones I don’t like. Thanks.

  • Fanny Cedeno

    Where is the return authorization form?

  • Paneecha Sakhonphanit

    Hi I want to return the glasses that I bought. Please let me know how do I need it?

  • Nicole Cole

    I want to return these glasses

  • Dana Mills

    plz advise as to how i start a return…is this the form i need to fill out?


  • Robert Buchanan

    I would like to return order (Order ID: 417970). Please advise.

  • Kathleen Kennedy

    Please send me a return form. Lens’s do not fit frames

  • Emily

    I’d like to return the glasses I just received today. Please send me the return form.

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