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Product Details
Product DetailsModel
MUSEShape
Gender
Bridge Type
Rim Type
Age Group
Color Details
Color DetailsColor Code
BLKColor Description
BlkFrame Color
Black
Color Code
LEOColor Description
Leo
Size Details
Size DetailsBridge Width
17Temple Length
140Size
5417-140
Bridge Width
17Temple Length
140Size
5417-140
I am a doctor, and this is the first negative review I have ever written. The glasses I ordered – a gold tone leopard, was not what I received. They sent a black leopard (black and white) pair. I notified Nicole immediately upon receipt. She asked me to send pictures, which I did. The mistake was indisputable. In fact, even the wrong pair they sent didn’t match their own pictures. The pair I received had black and white leopard frame, but gold leopard arms: the styles were literally mixed - which was incorrectly represented on the site as well. This pair with the “mixed” colors, was defective (which probably explains why they suddenly discontinued the style after my order. Nicole’s response: she could not replace them because they were custom lenses. (ALL their glasses are custom lenses). But she would be happy to give me a 20% discount on ANOTHER pair. I asked her to simply send the gold leopard frames (identical shape/size as the black and white) and I would have an optical company simply change out the lenses and send her back the black and white frames Then she informs me that isn’t possible because this style had JUST been discontinued the week before. She also tells me that the lighting they use to photograph the glasses alters the color. So what you see on line is apparently not what you can count on. Buyer beware. This falls under deceptive advertising. I contacted the BBB and my credit card company. After 4 attempts to reach her, I finally got an answer today. She is now happy to give me another pair for $150. Seriously? I don’t know who is running their quality control, customer service, or VP of sales. But they need to get their act together. To not take responsibility for their own error, is truly unfathomable. I would absolutely tell you that if you have any concerns regarding what you may receive, I would recommend looking elsewhere. Do not lose $330 like I did.
The local eyeglass store wanted 3X the price for these frames, I had tried them on and fell in love with them, did some searching and DesignerOptics had them! They sent me the frames and my local Sam's Club accepted my vision insurance and handled adding the lens. They are perfect (and my teenage granddaughters think they're cool so that makes it solid!!!).
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At DesignerOptics.com we are committed to the highest quality of service.
We ship to all 50 US states and to Canada. We take all the measures to ship our items in a timely manner, directly to your door.
In stock items: orders placed before 1:00 PM Eastern Time on a business day usually ship the same day. Orders placed after 1:00 PM Eastern Time usually ship the next business day. When an order ships you will receive a confirmation email with the tracking information. You can also track your order by logging into your account.
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The Designer Optics Low Price Guarantee is simple:
Designeroptics.com matches the price of all retail competitors and major online retailers.
How it works:
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Before placing your order in add the following the comments box, Add the URL (web address) of the page where you found the lower-priced item,
Your credit card will not be charged until we have confirmed with you by phone or by email that your item qualifies for our Price-Match Guarantee.
Please Follow those easy steps for returns
1- Please fill out this form Return Authorization Form to get an RMA # you will receive a RMA # with instruction on how to return them within 48 to 72 Business hours from the time you submitted the form. Wait for our confirmation e-mail before shipping back the return
2- Send the product back to us following the instructions indicated in our e-mail and to the address we will provide you.
3- Make sure to confirm with us via e-mail the shipping date, the shipping service you used and the tracking number whenever you have
4- Include details of the return and how you would like for us to go about it (refund, store credit, exchange, etc). Designer Optics is not responsible for items damaged along the way.
Please allow us 3 to 10 business days from when items are received for us to process the refund. The amount to be refunded will not include shipping charges. Shipping Protection is not refundable when you return an item by choice. If you use our return label, $9.95 is deducted from your refund. If you use your own return label, a $5.00 handling fee is deducted from your refund. If you return 3 or more items we will charge a 20% Restocking fee.
Some exclusions may apply. Please note prescription lenses are final sale. We also do not accept returns on beauty products due to health and safety concerns. For more information please go to Returns
At Designer Optics, our skilled and experienced lab opticians play a crucial role in ensuring the quality and accuracy of your eyewear. With over 30 combined years of experience and full licensure, they review each prescription carefully and are equipped to answer any questions you may have.
Our state-of-the-art lab is equipped with the latest technology and equipment, including advanced edging and cutting technology, to produce lenses that are precise and accurate. Whether you need full frame or rimless lenses, our team is dedicated to providing the best possible results.
For personalized support, simply send an email to Support@designeroptics.com to request a call back from one of our friendly opticians.