Silhouette SPX Illusion Fullrim 2941 Eyeglasses
Silhouette SPX Illusion Fullrim 2941 Eyeglasses
$208.64

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Silhouette SPX Illusion Fullrim 2941 Eyeglasses

3110 - red / 54

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SIL_2941_3110_5414
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$208.64

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C
Colwin Henderson
Deceptive sales tactics. Product is not what I ordered

Your website explicitly said the color of the eyeglasses' frame is black. I ordered my lens to be made to fit those frames. When the frames arrived they were clearly brown. With light speckles. Not what I ordered and not what I want. Your support team although responsive and eventually offered a refund, tried to debate with me about the color and also wanted me to pay for the return shipping label and apparently I would be assessed a restocking fee. I protested and was told it would be a full refund. Now I'm supposed to wait for the returned item to arrive back at designer optics, then wait for a refund before I can buy the correct frames, then wait for those frames to be shipped. Meanwhile I'd be without my glasses for several weeks due to designer optics' deceptive sales practices. I really don’t have the time for a “re-do” resulting from your deceptive sales tactics. I need to just see. This process has been inconvenient to me and caused undue anxiety. I’ll keep the frames and get on with my life since the lens area already cut to fit. No need for the use of a return label.

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